FAQ

Ordering Information

Can I order in quantities larger than those shown?

Absolutely! Request a quote here or talk with one of our product experts at undefined or undefined.

I could not find what I needed. Do you have other options?

We can source just about anything. Check out your Steel Partners for thousands of product options or talk with one of our product experts at undefined or undefined.

For special custom orders start with a quote request

Can I order a sample?

Absolutely. Our policy is that we do not charge for samples under $7.00 in most cases if you provide us your shipping account number. Otherwise there is a charge based on pricing for each sample and shipping. Contact one of our product experts at undefined or undefined us and we’ll help you.

What are setup charges on custom orders?

Custom imprinting your logo on an item may require file preparation, film, screens, g plates, film, setting up the engraving laser or embroidery digitizing charges (just to name a few).

Can I change or cancel my order?

You can change or cancel your order at any time prior to order production. We are pretty speedy. Most products are in production within a few hours of order placement. Once products are in the production process, we are no longer able to accept a change or cancellation, but you still have the option to return the item after you have received it. Review our return instructions here .

What if I have a rush order?

Many products on this site can be decorated and shipped the same day if the order is placed before 2:00 PM CST. Look for the same day option on the product page and select it on your order.

Rush service only applies to actual production time after order approval. Time does not include order approval, artwork production or shipping time frames. For questions concerning timing of your order please call our client success team undefined or undefined.

Do you charge sales tax?

We charge sales tax in Texas only.

I placed an order and forgot to us my promo code. Can I still use it?

Call us! If your order has not shipped we might be able to add it

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What can I do if I forgot my password?

If you can’t remember your password, you can reset it using your email address. If you are not able to reset it this way, you can call or email is for help at undefined or undefined.

Resetting your password using your email address.

To reset your password, select the group of your choice.

From there:

  1. Enter your email.
  2. Click on the forgot password link.
  3. Follow the on-screen instructions.

If you still have trouble you can call or email us for help at undefined or undefined.

Shipping and Delivery

How fast will I receive my order?

Most orders are shipping within 1 to 4 business days. Delivery speed is determined by the products and shipping method you select at checkout. You can check the status of your order anytime online here

Do you ship worldwide?

Yes! Our clients are all over the world. However, some stores may not have international shipping turned on. During checkout, you’ll see international shipping options and then freight based on the address you enter. If you don’t see this, contact us at undefined or undefined and we get you taken care of.

What if UPS or FedEx loses my shipment?

We will ship your items on the designated ship date via the method that you have approved. However, ownership of the goods passes to the customer once we deliver the goods to the carrier. We will do everything within our power to help you with any situations you encounter. All major carriers that we work with have policies relating to these situations that you should investigate prior to placing your order.

Gift Wrapping & Gift Certificates

Can I check the balance of my gift certificate?

Yes. We have a handy tool for you Gift Certificates Balance .

Why can’t I gift wrap an item?

Some larger items, and items sent directly from our vendors cannot be gift wrapped.

How do I purchase Gift Certificates?

It’s super easy. You can do it from within your store in minutes. Visit the Purchase Gift Certificates page.

Can I give a printed gift certificate to someone as a gift?

Yes. Simply personalize the gift certificate for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the “Recipient Email“ field. Enter your recipient’s name and your own personal message, and complete the transaction normally. You will receive a gift certificate alert via email. Follow the instructions in the message to retrieve your gift certificate, and then click “Print this page.“ The resulting printout may be presented as a gift to the recipient and may be redeemed online.

Am I able to return a gift certificate?

You may not return or cancel your gift certificate. If you return merchandise originally purchased with a gift certificate, any refund will be issued in the form of a gift certificate that may be used online.

Payment

What type of payments do you accept?

Most forms of payment are accepted, including all major credit cards and paypal. If your desired payment method is not available at checkout you can call or email us and we will do our very best to accommodate you undefined or undefined.

Do you accept prepaid credit cards?

We accept most prepaid cards if they contain all the information a regular credit card has. A prepaid card must be registered online with an address and a name. Prepaid cards have a user’s guide with specific instructions on how to set this up.

Prepaid Visa cards typically are not accepted at checkout because they cannot be pre-authorized for payment.

Online Security

When I submit credit card information online, is it secure?

A sophisticated encryption and authentication tool is used to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. To help ensure others will not have access to your credit card information while on our website, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.

Returns

What is your Return Policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns within 30 days of purchase. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Return shipping costs will be deducted from your Return Credit.

Shipping and handling costs will be refunded for returns only if your return contains defective merchandise or merchandise that was damaged during shipping.

*Merchandise cannot be accepted that is damaged in shipment due to improper packing, so please repackage all items properly.

How do I return items?

From there:

  1. Click here on undefined
  2. Follow simple steps to print a Return Label
  3. Attach the shipping label to your package
  4. Drop off at USPS or a UPS Store or arrange for pick up via USPS.com, depends on shipstation

Can I return a personalized item?

Unfortunately, we do not offer returns on personalized products. Verify your personalization is correct before purchasing. Personalized items are any item with a name, initials, a special number or unique text added.

Can I return a customized item?

Unfortunately, we do not offer returns on customized products. Verify your customization proof is correct and that you have selected the product you desire before purchasing.

Can I return a closeout item?

Unfortunately, we do not offer returns on closeout products. Closeout sales are final. Closeout items are indicated on the shopping pages as closeout.

How long does it take for my store refund to be credited?

Once we receive your mailed return in store, we’ll process your credit after completion of inspection. If you’ve provided us with an email address, we’ll email you once your credit has been processed.

Note: Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time.

Ordering Information
Shipping and Delivery
Gift Wrapping & Gift Certificates
Payment
Online Security
Returns